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Terms & Conditions
HERMETIC RUBBER COMPANY - SealStream
Introduction
Terms and Conditions of Trade:
SealStream is a trading name of Hermetic Rubber Company Limited ("Hermetic"), a UK-based platform providing transaction and technical facilitation between buyers and original equipment manufacturers (OEMs) of sealing components.
Subscription Terms and Cancellation
Basic Plan:
The Basic subscription is offered on a flexible, no-commitment basis. You may cancel your Basic subscription at any time without penalty. Cancellation will take effect at the end of your current billing cycle.
Standard and Premium Plans:
The Standard and Premium subscriptions are subject to a minimum 12-month agreement from the date of activation. Early termination of either plan is not permitted unless expressly agreed in writing by SealStream. At the end of the 12-month period, the subscription will automatically renew on a rolling annual basis unless cancelled with 30 days’ written notice prior to the renewal date.
Monthly Support Hours:
Each subscription tier includes a set number of consulting and technical support hours per month. These hours do not roll over if unused. It is the subscriber's responsibility to utilise their monthly allocation within the applicable billing period. Additional hours may be purchased separately subject to availability.
1. Platform Role
Hermetic operates as a facilitator platform, connecting buyers and OEMs for the supply of seals and related components. Hermetic does not manufacture, inspect, or take legal title to any goods offered or sold via its platform.
2. Scope of Services
Hermetic provides the following services under the SealStream trading name:
- Introduction and connection between buyers and OEMs.
- Access to consulting and technical expertise developed over 30 years in sealing solutions and industrial supply chains.
- Advisory support on product selection, application compatibility, and sourcing alternatives.
- Arrangement of secure payments via a third-party escrow account (Transpact).
- Transaction coordination and communication support between all parties.
Hermetic does not warehouse or physically handle stock, nor act as the seller of record in any transaction.
3. Escrow Account and Payment
All payments are handled via a Transpact escrow account (or similar FCA-authorised escrow service).
Funds are:
- Paid by the buyer into the escrow account.
- Released to the OEM upon delivery confirmation.
- Funds shall not be released by either party without the prior written consent of the other party.
- Any disputes arising out of or in connection with this agreement shall be resolved through arbitration.
Hermetic has no access to or control over these funds once held in escrow.
4. No Product Liability
Hermetic makes no warranties or guarantees, express or implied, regarding:
- Product quality, performance, or fitness for purpose.
- Conformance with specifications.
- Delivery dates or any OEM obligations.
Disputes over product quality, performance, or fulfillment must be resolved directly between the buyer and the OEM.
5. Limitation of Liability To the maximum extent permitted by law, Hermetic shall not be liable for:
- Product failure, delay, or defect
- Buyer or OEM non-performance
- Any direct or indirect losses arising from the transaction
Hermetic's role is limited strictly to facilitation and support services.
6. Buyer and Seller Responsibilities
All commercial and legal obligations, including:
- Product warranties- Payment terms (if any)
- Delivery arrangements
- Legal compliance ...remain between the buyer and the OEM.
Hermetic is not responsible for enforcing or negotiating the terms of trade between these parties.
7. Non-Circumvention
Where Hermetic introduces a buyer to an OEM (or vice versa), both parties agree not to circumvent Hermetic or its trading name, SealStream, to transact directly for a period specified in the agreements, without prior written consent.
8. Disclaimer
Please refer to our Disclaimer for important information regarding limitations of liability and product use. The Disclaimer forms an integral part of these Terms and Conditions of Trade and should be read in conjunction with them.
9. Governing Law
These terms are governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.
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